If you believe your Ledger wallet was breached and your funds have been lost or stolen, take the following actions immediately:
Contact the Ledger Support Help Desk at +1 (833) 534‑2431 to:
Ask yourself the following:
Gather:
If your recovery phrase was stolen or you believe it was due to a Ledger-related data breach or fraud:
Ledger will never ask for your recovery phrase—not over the phone, not by email, not on any website. If your phrase was exposed, the wallet is considered compromised.
Need to take action now? Call Ledger Customer Support at +1 (833) 534‑2431
A live representative can help you understand your next steps and protect any remaining assets.
1. Call Ledger Support Immediately
Contact the Ledger Support Help Desk at +1 (833) 534‑2431 to:- Report the suspected breach
- Freeze or lock any connected applications (if applicable)
- Get guidance on secure recovery options
2. Check for Common Vulnerabilities
Ask yourself the following:- Did anyone have access to your 24-word recovery phrase?
- Was it stored digitally, shared, or entered on a suspicious website?
- Did you ever respond to a phishing email or fake Ledger app prompt?
3. Collect All Evidence
Gather:- Transaction records (wallet address, TXIDs, blockchain receipts)
- Email or SMS correspondence with any suspicious activity
- Proof of device purchase and setup information
4. File an Official Report
If your recovery phrase was stolen or you believe it was due to a Ledger-related data breach or fraud:- File a police report or cybercrime complaint
- Report the breach to your local financial cyber fraud department
- You may also file a complaint with Ledger via their official support channels for investigation
Important Security Reminder:
Ledger will never ask for your recovery phrase—not over the phone, not by email, not on any website. If your phrase was exposed, the wallet is considered compromised.
A live representative can help you understand your next steps and protect any remaining assets.