Microsoft account help

Pablo56

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Hi. I changed my email address on my account a few weeks ago. I had problems logging in and had to go for forgot password. I am looged in but according to my account I have not made any purchases. Last year, I purchased Office 2019 for my laptop and 2 months ago I paid for Office 2021 on my desktop. Payments split over 3 payments using paypal. I am still baying for it and t is not in my account anymore.
 

Pablo56

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I have got some live chat help. I am told that I do have office 2019 and office 2021 but they are associated with the email address (e-mail address removed). I was told to log off and sigh in with that account but as I changed my email address to (e-mail address removed) I can not sigh in.
 

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Pablo56

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Yes that takes you to a blank web browser. I spoke to MS in america and they saw it hapen on my PC. They are looking into this.
 

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