Having trouble with Microsoft Planner on your Windows 11 device? Here are some effective solutions to get it working smoothly again.
This step helps determine if there are any known service disruptions affecting Planner that are beyond your control.
By following these solutions, you can address common issues with Microsoft Planner within Teams, ensuring smoother collaboration and task management.
What can I do if Microsoft Planner is not working?
1. Ensure All Team Members Follow the Group Inbox
- Open Microsoft Teams and navigate to the team where you're experiencing notification issues.
- Click on the More Options (three dots) next to the team name and select Manage Team.
- Go to the Settings tab and click on Member Permissions.
- Make sure that all team members are subscribed to the Group Inbox by clicking on the Subscribe button next to their names if they are not already subscribed.
2. Check Notification Settings in Planner
- Open Microsoft Planner from the web (https://tasks.office.com/).
- Click on the gear icon (Settings) in the top right corner and select Notifications.
- Ensure that the Someone assigns a task to me and A task assigned to me is late options are checked.
- Click Save to apply these settings.
3. Sign Out and Restart Teams
- In the Microsoft Teams desktop app, click on your profile picture in the top-right corner.
- Select Sign out from the dropdown menu.
- Right-click the Teams icon in the taskbar and select Quit.
- Open Microsoft Teams again and sign back in with your credentials.
4. Clear Teams Cache
- Close Microsoft Teams completely by right-clicking the Teams icon in the taskbar and selecting Quit.
- Press Win + R to open the Run dialog box.
- Type %appdata%\Microsoft\Teams and press Enter.
- Delete all files and folders inside the Teams directory.
- Restart Microsoft Teams.
5. Verify Service Status in M365 Admin Portal
- Navigate to the Microsoft Service Status page.
- Check if all services are properly running.
- If there’s an issue with Planner or Teams, you’ll have to wait for Microsoft to fix the problem.
This step helps determine if there are any known service disruptions affecting Planner that are beyond your control.
6. Access Planner via Outlook on the Web
- Open Outlook on the web (https://outlook.office.com/).
- In the left sidebar, click on Groups and select the group associated with your Planner.
- Click on the Planner tab to access your tasks.
7 Open a Support Ticket
- Contact your tenant administrator and request them to open a support ticket with Microsoft.
- Provide detailed information about the issue, including screenshots if necessary.
8. Check for Service Outages in the Microsoft 365 Admin Portal
- Ask your IT administrator to log in to the Microsoft 365 Admin Portal (https://admin.microsoft.com/).
- Navigate to the Service Health section under Health.
- Look for any notifications regarding service outages or degradations specifically affecting Microsoft Planner or Teams.
9. Wait for Service Restoration
- If you discover that there is a service outage affecting Planner, wait for Microsoft to resolve the issue.
- Keep an eye on the Microsoft 365 Admin Portal for updates on the status of the service restoration.
10. Reinstall Microsoft Teams
- Uninstall Microsoft Teams by going to Settings > Apps > Apps & features.
- Find Microsoft Teams in the list, click on it, and select Uninstall.
- Download the latest version of Microsoft Teams from the official website (https://www.microsoft.com/en-us/microsoft-teams/download-app).
- Install Teams and sign in with your credentials.
By following these solutions, you can address common issues with Microsoft Planner within Teams, ensuring smoother collaboration and task management.