I own an Acer Predator Helios 16-71, which is about 3 months old. Recently, I encountered several blue screens followed by a black screen indicating no bootable device when trying to run Windows.
I contacted Acer support, and they suggested running sfc/scannow, but the process halted at 50%, indicating malware. They advised a factory reset, but during the reset, an error occurred preventing completion. I then connected the NVMe drive to another laptop and formatted it using File Explorer.
Upon reconnecting the NVMe drive to the original laptop, it didn't appear. After following some YouTube tutorials suggesting the installation of Intel IRST, the drive reappeared. However, despite deleting all partitions and reinstalling Windows, the no bootable device issue remained
I contacted Acer support, and they suggested running sfc/scannow, but the process halted at 50%, indicating malware. They advised a factory reset, but during the reset, an error occurred preventing completion. I then connected the NVMe drive to another laptop and formatted it using File Explorer.
Upon reconnecting the NVMe drive to the original laptop, it didn't appear. After following some YouTube tutorials suggesting the installation of Intel IRST, the drive reappeared. However, despite deleting all partitions and reinstalling Windows, the no bootable device issue remained