Crashing explorer

[Richee911]

My explorer keeps crashing on Windows 11, is it only me or you too?

 

[Ian]

I've not had Explorer crash yet. Do you get any errors showing in the event logs?

 

[Richee911]

Faulting application name: explorer.exe, version: 10.0.22000.51, time stamp: 0xa0f1a2fc
Faulting module name: ExplorerExtensions.dll, version: 421.16300.0.0, time stamp: 0x60c47247
Exception code: 0xc000027b
Fault offset: 0x000000000004fe9b
Faulting process id: 0x1164
Faulting application start time: 0x01d76e9789edebc0
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\ExplorerExtensions.dll
Report Id: 0009aec4-4579-4f99-9cb5-17732c03755c
Faulting package full name:
Faulting package-relative application ID:



This or wdym?

 

[Ian]

Yep, that's the one.

It looks like some sort of plugin is causing the issue - do you have some backup software or file sync software installed?

 

[Richee911]

Yep, that's the one.

It looks like some sort of plugin is causing the issue - do you have some backup software or file sync software installed?

Backup and sync from google and also Dropbox and OneDrive if these are backup apps.

 

[Richee911]

Backup and sync from google and also Dropbox and OneDrive if these are backup apps.

I'm not even singed in the google app so idk lol.

 

[Ian]

Can you try disabling them for now (maybe OneDrive is ok to leave) and see if that stops it? If so, try adding them back one by one.

 

[Richee911]

Ok, I'll try.

 

[Ian]

Please do let us know how it goes, as it would be good to be able to identify which software is incompatible for now.

 

[Richee911]

I think it didn't work. Here's the log:

Faulting application name: explorer.exe, version: 10.0.22000.51, time stamp: 0xa0f1a2fc
Faulting module name: ExplorerExtensions.dll, version: 421.16300.0.0, time stamp: 0x60c47247
Exception code: 0xc000027b
Fault offset: 0x000000000004fe9b
Faulting process id: 0x1248
Faulting application start time: 0x01d76e97df6c8fe2
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\ExplorerExtensions.dll
Report Id: 0c2dbfdf-f130-4cd3-b003-c09636b2f5ae
Faulting package full name:
Faulting package-relative application ID:

 

[Richee911]

I think it didn't work. Here's the log:

Faulting application name: explorer.exe, version: 10.0.22000.51, time stamp: 0xa0f1a2fc
Faulting module name: ExplorerExtensions.dll, version: 421.16300.0.0, time stamp: 0x60c47247
Exception code: 0xc000027b
Fault offset: 0x000000000004fe9b
Faulting process id: 0x1248
Faulting application start time: 0x01d76e97df6c8fe2
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\ExplorerExtensions.dll
Report Id: 0c2dbfdf-f130-4cd3-b003-c09636b2f5ae
Faulting package full name:
Faulting package-relative application ID:

Sorry, idk, there's more errors, I'm confused, but explorer is still crashing.

 

[Ian]

The only other link I can see here is a problem with the software keyboard, as that module path matches. Are you using this on a tablet PC?

 

[Richee911]

No, but I am using spacedesk for second monitor on my phone. It's useful sometimes.

 

[Rerih02]

I solved it by unplug the power line on laptop and switching out ACPI battery in Settings. But this is bad solution - now I cannot see my battery status. Sucks.

 

[Ian]

Oh wow, that's an interesting solution - I didn't expect that would have been the cause. Thanks for reporting this @Rerih02, I hope this works for @Richee911 too.

 

[Ian]

Looks like the latest update has fixed an issue with explorer.exe crashing, related to a 100% battery charge - so hopefully this solved the problem .

 

[alexh]

I just had this issue and fixed it by changing my time zone back to -8 for pacific time. Tried every other solution but the time zone ended up being the only thing that fixed it.