Explorer crashes when I try to open pictures and downloads folders

[debgram]

Intel Core i5 12600KF, TUF gaming Z690-Plus WIFI D4, 16 G RAM, Radeon RX 6500 TX, Windows 11 64 bit, and Samsung SSD 970 EVO Plus 1TB


I already did SFC, DISM, Reinstall 11 in place, check for viruses, and ckdisk and memory scan, and nothing worked. I can open the documents folder and it stays open it's just the pictures and downloads, as soon as I hover over something or right click I get the busy icon then it closes down. Please help otherwise I'll have to take it to the shop again.

 

[Ian]

Have you got any shell extensions installed - i.e. the sort of app that adds an icon or extra menu item to the right click menu? Quite often image conversion, compression tools and other utilities will add a shell extension and it looks like one of these is causing a crash.

I don't know if it'll work with Windows 11, but Shell Menu View used to be really good for troubleshooting these sort of problems:

ShellMenuView: Disable / enable context menu items of Explorer

Display the list of static menu items that appeared in the context menu of Windows Explorer and allows you to disable and enable them

www.nirsoft.net

You can disable shell extensions until you find the problematic one.

 

[debgram]

Have you got any shell extensions installed - i.e. the sort of app that adds an icon or extra menu item to the right click menu? Quite often image conversion, compression tools and other utilities will add a shell extension and it looks like one of these is causing a crash.

I don't know if it'll work with Windows 11, but Shell Menu View used to be really good for troubleshooting these sort of problems:

ShellMenuView: Disable / enable context menu items of Explorer

Display the list of static menu items that appeared in the context menu of Windows Explorer and allows you to disable and enable them

www.nirsoft.net

You can disable shell extensions until you find the problematic one.

I have added extra items on the right-click menu using Ultimate Windows Tweaker 5.0 and Winaero Tweaker because I like the option of copy and move to items, safe mode. I downloaded that shellview program but I don't understand what I'm looking for. I don't want to disable something that I'm going to mess my pc up.

 

[Ian]

Are you able to disable those extra items from the context menu via Ultimate Windows Tweaker or WinAero tweaker? I think there's a good possibility it's one of those apps causing the problem.

 

[debgram]

Are you able to disable those extra items from the context menu via Ultimate Windows Tweaker or WinAero tweaker? I think there's a good possibility it's one of those apps causing the problem.

Yeah I did that and still have the problem