External mouse connected with dongle not working

[Luke]

I updated to windows 1 week ago and far I have no problems. But now the external mouse which is connected through dongle is not working .Can you please help me?

 

[jvickers]

Was this after the new update that came out a few days ago? Have you tried plugging the dongle into a different USP port? What have you done so far to troubleshoot the issue?

 

[Luke]

Was this after the new update that came out a few days ago? Have you tried plugging the dongle into a different USP port? What have you done so far to troubleshoot the issue?

yes after the new update it stopped working and I tried plugging it into a different USB port and it didn't work

 

[Bastet]

What’s the make & model of the keyboard?
Does it use drivers & if so have you checked for any driver updates or software updates?

 

[jvickers]

yes after the new update it stopped working and I tried plugging it into a different USB port and it didn't work

Have you checked the deice manager to see if there's an error? Also, are you running the most current driver for the mouse?