External mouse connected with dongle not working

Luke

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I updated to windows 1 week ago and far I have no problems. But now the external mouse which is connected through dongle is not working .Can you please help me?
 

jvickers

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Was this after the new update that came out a few days ago? Have you tried plugging the dongle into a different USP port? What have you done so far to troubleshoot the issue?
 

Luke

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Was this after the new update that came out a few days ago? Have you tried plugging the dongle into a different USP port? What have you done so far to troubleshoot the issue?
yes after the new update it stopped working and I tried plugging it into a different USB port and it didn't work
 

Bastet

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What’s the make & model of the keyboard?
Does it use drivers & if so have you checked for any driver updates or software updates?
 

jvickers

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yes after the new update it stopped working and I tried plugging it into a different USB port and it didn't work
Have you checked the deice manager to see if there's an error? Also, are you running the most current driver for the mouse?
 
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