External USB keyboard stops working on Windows 11 laptop

HVAK

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I have an external USB keyboard connected to my Windows 11 laptop and it stops working. Sometimes it will work if I disconnect it and reconnect it. It works fine on my Windows 10 PC
 

Ian

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Welcome to the forums :).

Which model keyboard is this please, and is it wired?

Does it stop working after it has been left for a short period of time, or will it stop working even in the middle of using it?
 

HVAK

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It is a Logitech G213. It will stop working in the middle of typing something. Yes it is wired and I tried connecting it directly to a USB port on the PC - no change. I have opened a ticket with Logitech but no response from them yet.
 

Trouble

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Glad to hear you managed to resolve your issue.
Thanks for posting back and letting us know.

I was going to suggest, check the power management tab for the devices involved to make sure that Windows wasn't turning them off to save power.

Capture1.png
 

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