Bluetooth Connectivity


bobnplano

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I am using Phonak hearing aids and they were connecting fine with Windows 10. Once I upgraded to Windows 11, they no longer would connect to my HP laptop. I have contacted Microsoft numerous times through Chat and via telephone and have reloaded drivers numerous times to no avail. Tech support has reinstalled Windows 11 twice to no avail. When I press connect, the Bluetooth immediately turns off. When I turn it back on, it immediately disconnects. I have restarted Windows numerous times to no avail after reinstalling drivers. I have contacted Phonak my hearing aid mfg. and been advised that until Windows finally comes up with a A2DP driver that will recognize my hearing aid properly then they will not work. Right now when I search for devices it comes up with LE_L-Phonak Hearing Aid instead of L-Phonak Hearing Aid. It is the "LE" that is not working. Anyone else having this problem? I'm told if Windows does not get the correct A2DP driver I will have to buy a separate dongle.
 
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bobnplano

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A dongle is a separate device to plug into your computer that your hearing aids connect to via Bluetooth. I have not purchased one because they cost around $30.00 and I think you can get them at Walmart or even Amazon. However, they have to pair with your hearing aids. I do not remember the name of the dongle but again, they have to pair with your hearing aids.
 

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