tableavalanche3
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- May 8, 2024
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I bought a new HP laptop in August 2023 running Windows 11. Recently, my old HP printer stopped working, so I replaced it with the HP OfficeJet Pro 9130e. Initially, tere was a successful Wi-Fi connection, but then it reported being unconfigured or disconnected, and ultimately showed as offline despite being powered on and with a solid blue Wi-Fi signal.
I've tried various troubleshooting steps: unplugging everything, clearing the print queue, remote assistance from HP, where the technician's test prints worked fine. However, the issue resurfaced the following day.
This situation is critical for my home-based business, and I need a solution urgently. I've received the following error message twice: "Printer error occurred. F0.01.01.02. A critical error has occurred. Restart the printer and try again. If the problem persists, contact your support representative. FW Version 6.20.1.5-202403010422."
Do you know any solutions? Thank you!
I've tried various troubleshooting steps: unplugging everything, clearing the print queue, remote assistance from HP, where the technician's test prints worked fine. However, the issue resurfaced the following day.
This situation is critical for my home-based business, and I need a solution urgently. I've received the following error message twice: "Printer error occurred. F0.01.01.02. A critical error has occurred. Restart the printer and try again. If the problem persists, contact your support representative. FW Version 6.20.1.5-202403010422."
Do you know any solutions? Thank you!