Microsoft account help

[Pablo56]

Hi. I changed my email address on my account a few weeks ago. I had problems logging in and had to go for forgot password. I am looged in but according to my account I have not made any purchases. Last year, I purchased Office 2019 for my laptop and 2 months ago I paid for Office 2021 on my desktop. Payments split over 3 payments using paypal. I am still baying for it and t is not in my account anymore.

 

[Xploit Machine]

can u record and show us?

 

[Pablo56]

I have got some live chat help. I am told that I do have office 2019 and office 2021 but they are associated with the email address (e-mail address removed). I was told to log off and sigh in with that account but as I changed my email address to (e-mail address removed) I can not sigh in.

 

[Pablo56]

And this. I have never purchesed anything in my life.

 

[Pablo56]

I got a live help chat pop up window. Don't know how I got it. https://support.microsoft.com/contactus just takes me to a blank browser page. How do I get the live pop up?

How do I get any help here?

 

[Bighorn]

I got a live help chat pop up window. Don't know how I got it. https://support.microsoft.com/contactus just takes me to a blank browser page. How do I get the live pop up?

How do I get any help here?

I don't have Microsoft Office 365 on this Desktop [I do have it on a Notebook] but tried your link and got this:

 

[Pablo56]

Yes that takes you to a blank web browser. I spoke to MS in america and they saw it hapen on my PC. They are looking into this.